Raintech Irrigation Ltd. stands behind the quality of our products. Items purchased that are in-stock may be returned within 10 days of the original purchase date minus a 25% restocking fee. Unfortunately, Raintech Irrigation is unable to accept returns without a receipt or after 10 days, no exceptions. This applies to online orders as well.
Any online purchases must follow this process below
Please review the following instructions in order to make sure that your return is processed correctly and quickly:
The product must be in its original packaging.
You are responsible for all inbound and outbound shipping costs.
You may not cancel orders that have already been shipped without a cancellation fee.
Credit for returned items will be given within 10 business days after items are received.
DAMAGED / DEFECTIVE PRODUCTS:
If you receive an item that is damaged and/or defective, please contact us immediately, we would be happy to exchange your product at no additional cost to you. If you suspect damage upon delivery (for example, if the outer packaging is damaged), please note “Possible Freight Damage” on the delivery receipt. If the product is damaged upon further examination, please contact us as soon as possible.
It is recommended that you look over your products immediately after receipt to ensure that the item is what you expected to receive when you placed the order. If there are any problems, it is likely that they can be resolved without exchanging the product. You may contact the manufacturer’s customer service department or contact us for assistance.
If you are not completely satisfied with your purchase, we will provide a refund the item within 10 days of purchase minus the 25% restocking fee.
Note: Unless an error occurred on our part in the shipment of your order or if the product is defective, shipping fees charged at time of order will not be refunded.
Raintech Irrigation reserves the right to limit or decline returns and exchanges.