Raintech Irrigation Ltd. is committed to the protection and the fair handling of our personal information, including the privacy, confidentiality, accuracy and security of the personal information collected, used and disclosed in the course of doing business with you. In an effort to maintain our continued consumer confidence and goodwill, Rain-Tech Irrigation Ltd. has developed its privacy policy around the following eight principles.

1. Accountability
We are responsible for personal information that is collected, used and disclosed by us.

2. Identifying purposes for collection of customer information
We are collecting information that will be used or disclosed only for the purposes for which it was collected and will not be used or disclosed for any other reason unless you have given us consent to do so.

3. Obtaining consent for collection, use or disclosure of personal information
You can provide consent to the collection, use and disclosure of personal information about yourself expressly, implicitly or through an authorized representative. You may withdraw consent at any time. We may use or disclose personal information only for the identified purpose or as otherwise permitted by law.

4. Limiting collection of personal information
We will limit the amount and type of personal information we collect. We will collect personal information only for the purposes or as otherwise permitted by law.

5. Limiting use, disclosure and retention of personal information
We will use or disclose personal information only for the reason it was collected, unless you give us consent to use or disclose it for another reason. Under certain circumstances, we may have a legal duty or right to disclose personal information without consent. We will keep your personal information only as long as necessary for the identified purposes.

6. Accuracy of personal information
We will keep you personal information in our possession accurate, complete, current and relevant, based on the most recent information available to us.

7. Security safeguards
We will protect personal information with security safeguards appropriate to the sensitivity of the information.

8. Openness concerning policies and practices
We will be open about the procedures used to manage personal information keeping the above eight principles in mind, our Privacy Policy was designed to inform you of:

  •    What personally identifiable information we collect
  •    How we use the information
  •    With whom we share the information
  •    The choices that are available to you regarding the collection, use and disclosure of the information

Whom to contact if there are privacy issues which required attention or resolution
Your privacy is of utmost importance to Rain-Tech Irrigation Ltd. Any personal information that you provide to us through, or on, our websites will be governed by this privacy policy (the “Policy”). Therefore, it is important that you read and understand this Policy prior to providing any personal information about yourself.

Rain-Tech Irrigation Ltd. has established policies and procedures to comply with this Policy, and has designated one or more persons accountable for compliance to it.

Personal Information Defined
Personal information is information that distinctively refers to you, such as your name, address, phone number etc. Keep in mind that if you identify yourself as an employee of an organization, your name, title, business address or business telephone number would not be considered personal information.

We collect, use and disclose personal information supplied by you for yourself in order (a) to provide you with products, (b) to perform services (including Warranty, service reminders, etc.), (c) to improve our products and services, (d) to initiate, maintain and develop our relationship with you (including product and service information, offers, etc.), (e) to administer billing, accounting and security measures in relation to your business with us and (f) to comply with legal and regulatory requirements.

Collection of Personal Information
Within our website, you may be asked to provide personal information about yourself. Rain-Tech Irrigation Ltd. will collect personal information only when you voluntarily provide it. Be assured that the personal information you provide remains strictly confidential and will be used or disclosed only for the purposes for which it was collected and will not be used or disclosed for any other reason unless you have given us consent to do so.
We do, however, discourage you from sending any sensitive personal information (that is, credit card information) via regular email and limit such disclosure to the secure area within the website where it may be specifically requested.

Sharing of Information
The information that you provide to us will only be used by Rain-Tech Irrigation Ltd. It will assist us in providing products and services to you that will benefit you as a valued customer. Exceptions may include disclosing information to third parties assisting us in servicing and processing your credit account, to verify creditworthiness or to assist you in answering an inquiry

Collection of Non-Identifiable Information
In order to allow you easy and convenient access to our websites, certain non-identifiable information is collected, as described below. We may share this information with our website providers to allow us to continually improve our websites.

Site Traffic Monitoring
During each and every visit to one of our websites, we will collect non-identifiable information by tracking Internet Protocol (IP) addresses on an aggregate basis. IP addresses do not track personal information about you. They simply allow us to monitor how our sites are being used and what information is being accessed. Rain-Tech Irrigation Ltd. will use this information to ensure its websites remain useful and convenient, in order to meet and satisfy your needs.

When a user interacts with our website, “session-cookies” are used to collect information anonymously and to track user patterns. They do not permanently record data and are only available during an active session, therefore, once a session is terminated, the “session-cookie” disappears. A session cookie is a small text file which contains a unique identification number that identifies your browser, not you personally, to our computer each time you visit our website. A session cookie can tell us which pages were visited and how often. We use this anonymous information in an effort to improve our website’s usefulness to you – primarily for technical reasons, such as providing seamless navigation. If you do not want your browser to accept cookies, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept them altogether. However, if you refuse to accept cookies, you may not be able to use some of the features available on our websites such as personalization features.

Correcting or Updating Personal Information
Rain-Tech Irrigation Ltd. will keep the personal information in its possession accurate, complete, current and relevant, based on the most recent information available to us. If you have provided information about yourself, in order to receive e-mails or product mailings, and would like to modify your information, please contact one of our Customer Service Representatives by calling 403.279.5678 or by mail to Customer Service, Rain-Tech Irrigation Ltd. Po Box 85178 A.P.P.O. Calgary, Alberta T2A 7R7.

Retention of Personal Information
Rain-Tech Irrigation Ltd. will retain your personal information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws.

Raintech irrigation Ltd,certifies that all individually identifiable information is kept confidential. We do not sell or disclose any personal information about our customers. Information collected from our customers during registration is not distributed to any third party vendors. All personal information collected by Raintech irrigation Ltd., is kept securely in our servers for management use only.

Third Party Links
Even though our websites may include links to other websites, outside of Rain-Tech Irrigation Ltd., we are not responsible for the content, links or privacy practices of those sites. We provide access to these linked sites for your convenience only and you access them at your own risk. However, we will welcome any comments you may have regarding these linked websites.

Getting Answers to Your Concerns
Rain-Tech Irrigation Ltd. has developed policies and procedures to respond to individual complaints and questions relating to privacy. We will investigate and attempt to resolve all complaints. We will respond to your inquiry within 30 days. Please be advised that there may be a reasonable cost associated with your request. Should you have any questions or concerns about our privacy policy please contact our Privacy Officer as noted above.

We welcome your comments and e-mails but please note that any information, including but not limited to suggestions, ideas or submissions you make through and onto any Rain-Tech Irrigation Ltd. website will become the exclusive property of Rain-Tech Irrigation Ltd..

By visiting our websites you are agreeing to our privacy policy as outlined above. Rain-Tech Irrigation Ltd. reserves the right to change this Policy from time to time and will provide notice of any significant changes on this website.


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